Terms and Conditions

Products shown in our gift packages will be as advertised online, if for any reason this is not possible (i.e. an out of stock item) we will substitute with an appropriate one that suits the arrangement. We will replace any product with another as close to the advertised item as possible or one of similar or greater value.

We reserve the right to use a variety of flavours of any one product. It will always be in keeping with the design and theme if the gift.

If we consider it necessary we will make every endeavour to contact you to offer an alternative.

Should there be occasion for complaint regarding your order, then we must be contacted within 7 days of receipt of the goods.

Please take care when ordering as refunds do not apply for wrongly ordered items.

Please note that we cannot deliver to P.O. Boxes so please, only supply physical addresses for delivery.

Goods are dispatched to New Zealand addresses only.

Deliveries are sent via Now couriers. Please allow 3 to 7 working days for delivery of goods especially to areas outside Auckland.

If a product you order becomes out of stock but at least one of the products in your order is available, we will ask you whether you’d like to still complete your order. If you do and your order total is below the $200 free delivery threshold, you will have to pay the delivery fee if it was not already paid for in this order.

At Whitford Merchants we are committed to providing quality products to our customers.

If for any reason you are not completely satisfied with your gift it may be exchanged for another gift to the same value. Higher value gifts may be selected with additional payment of the difference by the purchaser.

Simply return the unwanted gift to our store at 7 Whitford Wharf Rd, Whitford Village within one week of purchase.

Returned goods must be unused and in resalable condition and be accompanied with an explanation for your return.

If your Parcel arrives damaged this must be reported within 24 hrs. All original packaging must also be kept. This is just so we can make a claim on your behalf with the courier and arrange a replacement.

All orders must be made before 9am to meet the same day dispatch requirements.

Every effort will be made to dispatch orders on the day of order but please note that any orders received after this time may be dispatched the following day.

All prices quoted and paid for include GST (Goods and Services Tax) at 15%.

All sales and purchases are governed by New Zealand Laws.

Shipping times may vary due to additional courier demand outside of our control, we cannot guarantee delivery dates at this time

Thanks for your understanding from Whitford Merchants

FREE SHIPPING ON ALL ORDERS OVER $200 in north island

This must be to a single delivery address in north island

We are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without safe access.

If your parcel arrives damaged this must be reported within 24h. All original packaging must also be kept. This is just so we can make a claim on your behalf with the courier and arrange a replacement if the claim is successful.

All no-delivery’s must be reported within 10 days of dispatch. This is just so we can make a claim on your behalf with the courier and arrange a replacement if the claim is successful.

If there is a need to cancel an order once you have received a confirmation email from us, please contact us as soon as possible on 09 530 8888 or email info@whitfordmerchants.co.nz

If the goods have not been dispatched, we will cancel your order immediately.

After giving notice of cancellation of an order and goods have already left our premises, provided they are returned to us within 7 days AND are in the same condition as when they left our premises, we will provide a full refund (excluding the original shipping cost and the return shipping cost).

Please note:- Packages must absolutely not have been opened or tampered with.

We reserve the right to refuse a refund.

If we can help with any question, please email us at info@whitfordmerchants.co.nz or call us on 09 530 8888.

The Internet offers the chance to collect information about site users. This information can be personally identifiable information or aggregated information. However your privacy is important to us at

At Whitford Merchants we respect your privacy
We want to be sure that you understand the terms and conditions relating to the way that we collect information and the use of that information.

This Privacy Policy tells you what information we collect what we do with it and your rights to view, correct or change it.

The Office of the Privacy Commissioner (http://www.privacy.org.nz) provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.

Whitford Merchants operates the website www.whitfordmerchants.co.nz.
As part of our operations, with permission, we may gather certain types of information about the users of our site:

1. Personally Identifiable Information:-
This is provided by you when you register for services that we offer. Examples of these services could include email newsletters or competitions.
Providing this information will always be optional for you. However, some services may not be available to you if you chose not to provide it.

2. Aggregated Data:-
This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.

We will not share the information that we collect with any third parties apart from in the following circumstances:

1. Information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorised.
2. Your personally identifiable information may be shared with third parties when we believe in good faith that we are required to do so by law.

We have collected this information in order to provide the best possible service to you while you are visiting our tasting rooms and website. To this end we may use the information that you provide for the following purposes:

1. To send regular emails with product news, recipes and other items of interest.  You can unsubscribe from this service any time by clicking the unsubscribe link at the bottom of the email.
2. To verify your identity if you need help with a forgotten password or you are having login problems with one of our site services.
3. To process any transactions that you might make on our site.
4. To help provide any other services that you have requested.
5. To assist you in purchase decisions by referring to our record of historical purchases.
6. To offer the most relevant information suitable to you and your interests.
7. For any marketing, promotional, publicity, direct marketing or market research that we might undertake.
8. For any other purposes for which you have given permission.

A cookie is a small file that resides on your computer and is recognised by our server when you visit our sites. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (e.g. Mac or Windows), the browser that you use (e.g. Microsoft Explorer or Netscape) and what domain you are accessing our sites from. With this information we can do the following:

1. Track traffic patterns to our site.
2. Ensure that the most relevant content is being shown.
3. Allow you to enter certain site member services without having to log in each time you visit.

If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our sites.

This Privacy Policy only relates to our sites. You should be aware that we are not responsible for the practices of our advertisers or business partners. Our site may contain links to other sites. You should check their privacy policies before providing personally identifiable information to them or any other third party.

You will always have the option to opt in to certain services and to opt out of those services at any stage.

This means you may change your mind at any stage about participating in any of our member services. At the bottom of each email is an unsubscribe link, where you can opt-out of receiving emails from us.

In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time. We will notify site users of any changes to the Privacy Policy.

Whitford Merchants uses secure servers and secure socket layer (SSL) data transfer for strong encryption of all customer information.

Entering a secure area on our site switches on a padlock (situated in the browser bottom status bar). In your address bar you see ‘s’ added to ‘http’ indicating encryption of data. This means personal data entered at our site cannot be intercepted and read by a third party.

This site has been approved for secure online shopping.

Whitford Merchants employs advanced technical measures relating to best e-retail practice protecting against loss, alteration or unauthorised third party access to customer information.